FAQs

When will I receive my package?

The delivery time of your order varies depending on the chosen carrier and your location. Once your order is placed, it will be processed (manufacturing and then shipping) by our team in 1 to 3 business days. For international deliveries, the time can range from 2 to 10 days. Rest assured that you will receive a confirmation email containing all the necessary information regarding the delivery.

I wish to cancel my order.

If you need to cancel your order, please use the customer support contact page as soon as possible. We will do our best to accommodate your request, but if the order has already been processed or shipped, it may no longer be able to be cancelled.

I would like to be reimbursed.

Please see our refund policy page for more information.

I received a damaged product.

We strive to protect our products as much as possible in the packages, but accidents can happen. Please contact our customer service via the contact page as soon as possible.

Which countries do you sell to?

At the moment we only sell within the European community, but we plan to expand worldwide soon.

 

Any other questions? Please let us know via our contact form